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Return Process? You can now send the items back fast and easy with our simple 3 step returns process. Package the parcel ready for return including original delivery note with completed return reason on the Delivery Note. Attach the pre printed return address label provided on the Delivery Note to the return parcel. Take to your local Post Office and get a proof of posting receipt to cover you in the unfortunate event of any loss in the return process. We cannot be held responsible in the event of loss if you cannot provide proof of postage. Can I exchange my item(s)? Unfortunately we do not offer an exchange on return items. If you need a different size/style please re-buy the size/needed online and return the unwanted item for a refund using the information on the delivery note or above to send the item back to ourselves. How / When will I receive a refund? Royal Mail UK Returns can take up to 10 working days to arrive. Once the return arrives it will be processed and refunded within 24 hours of receipt via original payment method and usually takes 24-48 Hours for the payment to arrive back via original payment method. Do I pay Customs Charges? Please note when sending goods we cannot be held responsible for any customs or import duties charged when the goods arrive in your country. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can't let you know how much they'll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.