Souq Coupon & Voucher KSA October 2022

I received a wrong item, how can I return it? In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns. Refund Your method of refund depends on the payment method you used when you purchased the item. a. For credit card purchases, the payment will be refunded back to the same credit card used. b. For cash on delivery purchases, the payment will be refunded to your Souq.com Account as a credit balance. You can use this credit balance to purchase an item again or you can also initiate withdrawal of the amount and we will transfer it to your local bank account. Where is My Order? Your order will be delivered by the expected date specified on your order. The expected delivery date is the date on or before which you can reasonably expect the item to arrive at your preferred shipping address. You'll see an expected delivery date for each shipment on the order summary, just before you place your order. The expected delivery date will also appear in My Orders section of your account after you've placed your order. Cancelling an Order You can cancel your order/item only before it enters the shipping phase. The option to cancel an order/item will cease to appear when the shipment has entered the shipping phase. To cancel an item/order: 1. Log in to your Souq.com account using your registered email address and password. 2. Click on your name displayed on the top right-hand corner of the page. 3. Click on My Orders. 4. Locate the item you wish to cancel. 5. Click on I No Longer Want This Item against the item you wish to cancel. 6. Select the desired reason for cancellation of the order/item from drop-down menu. 7. Click on Complete Cancellation to complete the cancellation request.